Novel Explorations in Computational Science and Behavioral Management

Novel Explorations in Computational Science and Behavioral Management

The effect of servant leadership style and its four dimensions on the well-being of bank branch employees

Document Type : Original Article

Authors
Fatemeh Arbabi 1
Hassan Gharibi 2
Elham Faghihi 3
1 M.A. in human resource management, Kharazmi University,Tehran, Iran.
2 M.A. in Business Management, Faculty of Management and Accounting, Allameh Tabatabai University, Tehran, Iran.
3 M.A. in management, faculty of management, Science and research branch of Tehran, Islamic Azad University, Tehran, Iran,
10.22034/necsbm.2024.488476.1090
Abstract
The purpose of this research was to investigate the effect of servant leadership style and its four dimensions on the well-being of bank branch line employees in Sepeh Bank branches in Tehran; which is used from the researcher-made model. Based on the research conceptual model, servant leadership style and its four dimensions can affect the well-being of bank branch employees. Patterson's research (2003) was used for the dimensions of servant leadership, which are four dimensions: humility, kindness, trustworthiness, and service. In order to investigate the research, a sample including 220 people was randomly distributed to a sample of bank branch employees. The data collection tool was a standard questionnaire with 50 questions whose validity and reliability were confirmed and distributed among the statistical population. Data analysis was done using descriptive statistics and inferential statistics. At the level of descriptive statistics, indicators such as abundance and percentage of abundance; At the level of inferential statistics, correlation methods, structural equation models, and path analysis have been performed; For this purpose, spss and laser software were used. Based on the results of the research, it was determined that servant leadership has a positive effect on the well-being of employees, and the more managers use servant leadership in their management style, the more well-being of employees in bank branches increases. Also, all four dimensions of servant leadership, humility, kindness, trustworthiness, and service, had a positive effect on employees' well-being separately, among which service had the greatest effect with a path coefficient of 0.79. (p<0.05).
Keywords
Servant leadership
employee welfare
humility
kindness
trustworthiness
service

Subjects

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Novel Explorations in Computational Science and Behavioral Management
Volume 3, Issue 1 - Serial Number 5
September 2025
Pages 79-94

  • Receive Date 12 November 2024
  • Revise Date 21 December 2024
  • Accept Date 31 December 2024