تاجزاده نمین، ابوالفضل و اعتمادی، گلنوشا (1398). عوامل مؤثر بر وفاداری الکترونیکی کاربران اینترنتی داخل کشور نسبت به وبسایت دفاتر خدمات مسافرتی. فصلنامه علمی پژوهشی مطالعات جهانگردی، 6(16)، 91-115. https://sid.ir/paper/491010/fa
حافظ نیا، محمدرضا (1393). مقدمه ای بر روش تحقیق در علوم انسانی، تهران، انتشارات سمت، چاپ بیستم.
صفائی، احسان، غیور باغبانی، سید مرتضی، رجوعی، مرتضی و پیش فنگ، تکتم (2023). عوامل مؤثر بر وفاداری مشتری: بررسی نقش میانجی کیفیت مدیریت ارتباط با مشتری و تعدیلگر تصویر برند. مطالعات میان رشته ای مدیریت بازاریابی، 1(3)، 16-27. https://sanad.iau.ir/journal/gism/Article/700501?jid=700501
Anderson, T. w. & Lindestad, B. (1998). Customer loyalty and complex services : The impact of corporate image on quality,customer satisfaction and loyalty for customers with varying degrees of service expertise. International journal of service industry management. 9(1), 7-25.
Dehgan, A. (2006). Relationship between service quality and customer satisfaction, Master Thesis. Tarbiat Modares University Faculty of Engineering & Department of Industrial Engineering Luela University of Technology. http://dx.doi.org/10.5539/ibr.v5n1p3
Kandampully, J. & Hu, H.H. (2007). Do Hoteliers Need to Manage Image to Retain Loyal Customers?. International Journal of Contemporary Hospitality Management, 19, 435-443. https://doi.org/10.1108/09596110710775101
Kuenzel, S. & Halliday, S.V. (2010). The chain of effects from reputation and brand personality congruence to brand loyalty: The role of brand identification. Journal of Targeting, Measurement and Analysis for Marketing. 18(3), 167-176. https://doi.org/10.1057/jt.2010.15
Lassar, W., Mittal, B. & Sharma, A. (1995) Measuring Customer-Based Brand Equity. Journal of Consumer Marketing, 12, 11-19. http://dx.doi.org/10.1108/07363769510095270
Lin, L. (2010). The relationship of consumer personality trait, brand personality and brand loyalty: an empirical study of toys and video games buyers. Journal of Product & Brand Management, 19, 4-18.
Lombart, C. & Louis, D. (2016). Sources of retailer personality: Private brand perceptions. Journal of retailing and consumer services, 28(C), 117-125. https://doi.org/10.1016/j.jretconser.2015.09.002
Murali, S., Pugazhendhi, S. & Muralidharan, C. (2016). Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business. Journal of Retailing and Consumer Services, 30(C), 67–83. https://doi.org/10.1016/j.jretconser.2016.01.001
Nguyen, N. & LeBlanc, G. (1998). The mediating role of corporate image on customers’ retention decisions: an investigation in financial services. International Journal of Bank Marketing, 16(2), 52-65. https://doi.org/10.1108/02652329810206707
Nguyen, N. T. H., Kim-Duc, N. & Freiburghaus, T. L. (2022). Effect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam. Journal of Asia Business Studies, 16(1). 200-222. https://doi.org/10.1108/JABS-09-2020-0366
Pervez, T., Khawaja, K. F. & Sarfraz, M. (2022). An empirical investigation of value co-creation on customer loyalty: mediating role of customer trust. International Journal of Economics and Business Research, 23(1), 56-67. https://doi.org/10.1504/IJEBR.2022.119349
Shankar, A. & Jebarajakirthy, C. (2019). The influence of e-banking service quality on customer loyalty: A moderated mediation approach. International Journal of Bank Marketing, 37, 1119-1142.
